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Privacy Policy

Last updated: September 23, 2026

Northbound House (“we,” “us,” or “our”) operates Orca and its website, runorca.co. This Privacy Policy explains how we collect, use, and protect your information when you visit runorca.co, ask to see Orca in action, or use Orca, including the Orca Console, the guest sites and portals Orca hosts for the organizations that use it, and the Orca iOS app.

Information We Collect

On runorca.co. When you ask to see Orca in action, we collect the information you provide:

  • Your name
  • Your email address
  • Your organization, industry, and role
  • The content of your message

We also collect standard technical information automatically, such as your browser type, IP address, pages visited, and referring URLs. This comes from standard web server logs, and we use your IP address to limit repeated or automated form submissions.

In Orca. Organizations such as campgrounds, associations, and venues use Orca to run their operations. When they do:

  • Staff accounts hold a name, email address, and password (stored only as a secure one-way hash), along with the organizations the person belongs to and their role in each.
  • Customer records that an organization enters or imports, such as reservations, contact details, and notes, belong to that organization.
  • Guests sign in to an organization's portal with their confirmation number and last name. Guests can choose to add profile details, such as a photo, home town, household members, pets, vehicles, and an emergency contact, and can RSVP to events and leave notes for the front desk.
  • Notifications. If you allow notifications in your browser or the Orca iOS app, we store a device token so we can send you announcements and event updates from the organization you're staying with.
  • Activity records. We keep a record of sign-in attempts and of changes made to records, so organizations can protect accounts and see who changed what and when.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and demo requests
  • Provide, secure, and support Orca for the organizations that use it
  • Communicate with you about Orca
  • Improve our websites and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Information Organizations Put in Orca

When an organization uses Orca, the information it keeps about its own customers, members, and guests belongs to that organization. We process it on the organization's behalf and only to provide Orca to them. If you're a guest or member of an organization that uses Orca, please contact that organization about your information; we'll help them respond to your request.

Notifications

Notifications are optional. You can turn them off at any time in your browser settings or in your device's settings for the Orca app, and we stop sending to a device as soon as it tells us it has been turned off.

Third-Party Services

We use service providers to run Orca: Vercel to host our websites and applications, Turso to store our database, and Cloudflare R2 to store uploaded files such as photos and logos. Notifications are delivered through Apple's Push Notification service and your browser's push service. These providers process information on our behalf, under their own privacy policies, and only to provide their services to us.

Cookies

Orca uses cookies and similar browser storage for basic functionality, such as keeping you signed in and remembering preferences like light or dark mode. We don't use advertising cookies. You can instruct your browser to refuse cookies, though signing in to Orca won't work without them.

Data Retention

We retain demo requests only as long as necessary to respond to your inquiry and follow up about Orca, or as required by law. We keep information in Orca for as long as the organization it belongs to uses Orca, and delete it when they stop, as agreed with them. You may request deletion of your data at any time by contacting us.

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at the address below. For information an organization keeps about you in Orca, we'll work with that organization to respond.

Children's Privacy

Our sites and Orca are not directed at children under 13, and we do not knowingly collect personal information from children. A guest may list the names and ages of children in their own household on their guest profile; that information is provided by the adult guest and belongs to the organization they're staying with.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy, email support@runorca.co or reach out through our contact form.