Every guest, member and client, with the whole story attached.
One customer record for the people and businesses you serve, with their relationships, their history and the work around them, called whatever your industry calls them.
The same model everywhere, in your words.
Individuals and businesses
People and organizations are both customers, so a sponsor company and a family camper live in the same place.
A lifecycle that means something
Prospective, Active and Inactive, so you know who you're serving now and who you're still talking to.
Labeled relationships
Link a household, a business's representatives, or anyone connected to a record, and say how they're related.
Custom fields
Keep the details your operation depends on, where the platform supports them, without a spreadsheet on the side.
One history per customer
Stays, events, notes, documents and changes on a single timeline, so nobody has to reconstruct the story.
Reviewed imports
Bring in CSV or Excel files, map the columns, fix errors and review duplicates before anything is saved.
Suggested duplicates
Orca points out records that look like the same person. Nothing merges until someone confirms it.
Tasks, documents and activity, linked
Everything related to a customer is one click from their record, not in a different tool.
How it works in your industry.
The platform model stays the same. The words, and the details that matter, change with your industry.
Anything marked “coming soon” is on the way and isn't in Orca yet.
Campgrounds & RV Resorts
Guests, with a durable profile that carries household, children, pets and vehicles from one stay to the next.
See the industry pageAssociations & Membership Organizations
Members, both individuals and businesses, with Primary and Authorized representatives and associated contacts.
See the industry pageNightclubs & Lounges
Patrons and their reservation history, kept in the Console for your team.
See the industry pageComing Soon to Orca
We'd rather tell you now than in a demo. Here's what's coming soon:
- Marketing campaigns or bulk email
- Automated lead scoring
- Integrations that sync customers from other systems
Works with the rest of Orca.
See what your operation looks like when the pieces work together.
A guided walkthrough, set up around your business.